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How Long Will Shipping Take?

All orders are shipped the next business day after being placed. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays.  

Any orders placed on Friday, Saturday, or Sunday will ship on Monday morning from our facility in Alabama, USA.  All transit times below are estimates and may be affected by local conditions in your state or country of delivery.

 

Track your orders HERE!

 

Here's all of the shipping information you'll ever need...ever.

 

Domestic Shipping Methods

Free Shipping Method: Orders using our Free Shipping option utilize our "USPS" shipping method.  Shipping takes approximately 3-8 business days (Monday-Friday) for standard shipping

USPS First Class: 3-6 business days

FedEx Two-Day: 2 business days, shipped next business day.

International Shipping Methods

We are working quickly to get KontrolFreek gear out the door. To ensure the safety and health of our employees and our community, we are taking the necessary precautions in our warehouse to prevent the spread of COVID-19. Due to this, there may be a slight delay in processing your order. You will receive a shipping confirmation as soon as your gear is on the way! 
Please allow 3-8 business days for domestic orders to arrive and 3-4 weeks for all international orders.
You will find general updates for your country below. If you have any questions, our customer care team is here to help out: customercare@kontrolfreek.com. 
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IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS:

Australia

Expanded Delays

Expect delays of up to 20 business days

 

Delays in Australia continue due to a combination of factors:

  • Restrictions in the state of Victoria and the city of Melbourne. These can lead to parcels being processed and delivered from an alternate location. 
  • Reduction in flights from the USA to Australia. All carriers are working to secure additional uplift to service Australia and New Zealand over the next few weeks.
  • Australia Post has also reduced its staffing to maintain social distancing practices, which means that once the parcels make it to Australia, they are slow to be processed and delivered.
  • Hygiene requirements have shortened the hours of each sortation facility as Australia Post has implemented dedicated shift start times to reduce cross-over of workers. 

Melbourne: Melbourne will begin reopening plans this weekend, but expect delays as they clear the backlog from restrictions in the area. Please be aware that normal ETAs will not apply.

 

Perth: Currently experiencing extended delays of 3+ weeks due to closures in other areas increasing volume. 

 

Sydney: Expect up to a 20 day delay in processing as a backlog of parcels is cleared in Sydney. 

 

Victoria: The Victorian Government is reopening the area this weekend. Expect continued delays as Victoria ramps back up. 


Australia Post has advised that written proof of delivery is suspended, until further notice, for inbound items. Expect delays in delivery.

 

 

New Zealand

Significant Delays Continue

Expect delays of up to 15 business days

 

There are major international delivery delays with parcels arriving in to NZ from overseas due to insufficient airfreight capacity and government restrictions. Items shipped to New Zealand are delayed up to 15 business days. 

 

 

Destination Country Scanning Issues

 

We have been alerted that some destination countries practicing contactless delivery have suspended written proof of delivery, which means that accurate delivery scan data may not be provided. 

 

This applies to parcels bound for Australia, Canada, Hong Kong, The Netherlands, Singapore, and Russia.

 

FREE SHIPPING EXCLUSIONS

We currently do not offer free shipping to the following countries. 

  • Mexico
  • Russia
  • Brazil
  • Puerto Rico
  • Saudi Arabia
  • South Africa
  • United Arab Emirates 

 Track your orders HERE!

*Customer shipping with standard international shipping will have slower tracking updates once the package has departed the US.

Customer Service Hours are 9:00am - 5:00pm (EST) Monday - Friday.

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