All orders are shipped the next business day after being placed. We do not process orders for shipment on Saturdays, Sundays, or on postal holidays.
Any orders placed on Friday, Saturday, or Sunday will ship on Monday morning from our facility in Alabama, USA. All transit times below are estimates and may be affected by local conditions in your state or country of delivery. Please see the details below on the shipping methods we currently offer:
Domestic Shipping Methods
Free Shipping Method: Orders using our Free Shipping option utilize our "Free Shipping" shipping method. Shipping takes approximately 3-8 business days (Monday-Friday) for standard shipping.
Express: Express Shipping takes approximately 2-3 business days (Monday-Friday) after the package leaves our warehouse.
International Shipping Methods
Free International: 8-16 Business Days (Duties May Apply)
Express International: 3-5 Business Days w/ Delivery Confirmation (Duties May Apply)
Free Shipping Method: Orders using our Free Shipping option utilize our "Standard International" shipping method. Shipping takes approximately 8-16 business days for delivery.
When ordering from other countries, customers will be responsible for paying customs fees associated with their order.
Tracking
Tracking information for all orders using Passport shipping methods can reach customer support by clicking the "Get Help" bubble on the bottom right of their tracking link.
If you are not sure what your tracking number is, please check your email and email's spam filter for the tracking email that was sent to you by KontrolFreek. If you need further information about your order, please contact us by submitting a ticket here!
If you can not locate your tracking number, you can find the tracking number by entering your order number and email address used at checkout here:
http://www.kontrolfreek.com/trackorder/
Or you can log into your KontrolFreek account to find your recent order tracking information here:
https://www.kontrolfreek.com/sales/order/history/
Customer care hours are 9:00 AM - 5:00 PM (EST) Monday through Friday.