You may return any item(s) purchased from this website for any reason within the first thirty (30) days from the date of shipment. We will gladly exchange your product for any of our products of equal or lesser value, or give you a full refund (excluding the shipping cost), whichever you prefer.
If your order has been shipped but not delivered yet, please call the courier and refuse the parcel, or you may refuse the parcel at delivery, and it will return to sender back to our warehouse.
If FedEx is being used as the courier, you can also create an account and/or log in to FedEx Delivery Manager for this process, link below!
We will accept your returns even if the packaging was opened or thrown away- just follow the instructions provided on the following link:
Should you have any additional concerns or questions about this process, please contact us at email@example.com.
Reseller (Retail) Purchases:
KontrolFreek cannot accept returns or offer refunds for any reason for products purchased through a reseller or distributor. Products not purchased through KontrolFreek.com or through KontrolFreek eBay listings are to be returned to the original reseller for refunds.