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Gamer Support Zone

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Our customer support hours are: 8AM-5PM CST Monday-Friday. We do our best to respond to all customer inquiries within 1 business day.
Still need help? Contact Customer Care.

Performance Thumbsticks

  • ★ Which Thumbstick is Best For Me?
  • ★ What is a Performance Thumbstick?
  • How to Install KontrolFreek Thumbsticks
  • Will Limited Edition KontrolFreeks Come Back?
  • Controller Compatibility Guide
  • Performance Thumbsticks Wearing Down
See all 8 articles

Performance Grips

  • Can Grips be Removed or Re-positioned?
  • What Controllers are Grips Compatible with?
  • Why Should I Buy KontrolFreek Performance Grips?

Other Gaming Gear (Cables, Lights, Precision Rings)

  • Ethernet/HDMI Cable Compatibility
  • How to Install Gaming Lights
  • KontrolFreek Cable Compatibility
  • SteelSeries Headset FAQ

General FAQs

  • ★ Customer Support Hours of Operation
  • Offered Warranties
  • How Do I Apply for Sponsorship?
  • Wholesale Inquiries (I want to sell KontrolFreeks)
  • Are KontrolFreeks in Retail Stores?
  • How Do I Unsubscribe To Emails?

Shipping & Delivery

  • How Long Will Shipping Take?
  • Free Shipping Policy
  • Shipping Methods
  • How Can I Track My Package?
  • Where is my Order?
  • Received Incorrect Order or Damaged Product
See all 7 articles

Payment Questions

  • How Can I Cancel My Order?
  • Where Do I Enter My Discount Code?
  • Can I Use a Pre-Paid Gift Card?
  • Why Have I Been Charged Multiple Times?
  • Can I Use a Discount Code with ApplePay, AmazonPay, Quadpay or PayPal?

Returns & Exchanges

  • What is the KontrolFreek Return Policy?
  • How Do I Make a Return?
  • Australian Consumer Law
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  • Thumbsticks
  • Grips
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