What is the KontrolFreek Return Policy?

At KontrolFreek, we stand by the quality of our products and offer a 14-Day Money Back Guarantee on all purchases. This warranty ensures peace of mind by covering defects in any of our gaming gear!

Orders placed between November 20th - January 2nd are eligible for an extended return period. Customers who order during this time period may have 45 days from the date of purchase to return to

 

Returns and exchanges are no problem - we understand that sometimes the thumbsticks you chose just don't fit your tastes. We will accept your returns even if the packaging was opened or thrown away!

For next steps, please send us the following information:
-Proof of purchase (can be a confirmation email, store receipt, etc.)
-Photo of the received item

 

For redemptions of our warranty mentioned above, or any defect-related issues, or to kick off a return, please contact us by submitting a ticket HERE!

 

You can also create an account and/or log in to FedEx Delivery Manager or UPS My Choice using the links below!

https://www.fedex.com/en-us/delivery-manager.html

https://www.ups.com/us/en/track/ups-my-choice.page?

KontrolFreek cannot accept returns or offer refunds for any reason for products purchased through a reseller or distributor.  Products not purchased through KontrolFreek.com or through KontrolFreek eBay listings are to be returned to the original reseller for refunds.

 

Frequently Asked Questions:
When will I get my refund?
Allow up to two weeks from delivery confirmation for the refund to post to your original form of payment. Sometimes the courier marks the package as "Delivered" days early. We cannot take responsibility for carriers not delivering the package.
Do you provide a shipping label?
We do not cover return shipping for refunds. You can use any carrier you please - while not required, it is strongly recommended you provide us with the tracking number to ensure the quickest turn-around time.
Holiday Return Extension
Orders placed between November 27th - January 4th are eligible for an extended return period. Customers who order during this time period may have 45 days from the date of purchase to return to KontrolFreek.