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This order ID can be found in your confirmation email and will begin with "KF-".

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    Our customer support hours are during the business hours of 8am-5pm EST Monday through Friday. Please note that KontrolFreek will be closed on the following dates:

    • November 26th (Thanksgiving)
    • November 27th
    • December 24th (Christmas Eve)
    • December 25th (Christmas)
    • January 1st (New Years’ Day)

    On these dates, KontrolFreek customer support will also be unavailable.
    If you reach out to us outside of that window, please be mindful that we will respond to you as soon as we can!