Having trouble getting your discount or promo code to apply? Don’t worry! There are a few common reasons a code may not work at checkout.
Double-Check the Code
First, make sure the discount code was entered exactly as it was provided.
Watch for:
- Extra spaces before or after the code
- Typos or missing characters
Once entered, select Apply and make sure the discount appears in your order summary before completing checkout.
Only one discount code can be used per order.
Some promotions may also be applied automatically at checkout. If another promotion is already active, your additional discount code may not be eligible to combine with it.
If you have multiple offers available, you’ll need to choose the one you would like to use.
Promotion Requirements and Restrictions
Some discount codes may have specific requirements before they can be applied.
Depending on the promotion, a code may only work:
- On certain products
- During a specific promotional period
Check the original promotion or offer for any additional terms.
Code Expiration
Some discount codes are only available for a limited time.
If a code was provided as part of a previous promotion, email, or special offer, it may no longer be active.
Using Apple Pay, PayPal, or another express checkout option?
Make sure you add your products to your cart and proceed through the regular checkout page before selecting your express payment method.
If you select an express checkout option directly from the product page, you may skip the section where discount codes can be entered.
Add the code first, then continue with your preferred payment method.
My code still isn’t working!
If you’ve checked everything above and the code still won’t apply, please contact our Customer Care team before placing your order.
Send us:
- The discount code you’re trying to use
- A screenshot of the error or checkout screen
We’ll be happy to take a look and help determine why the promotion isn’t applying.
Already placed your order?
Discount codes generally need to be applied during checkout.
If you forgot to use your code or experienced an issue while placing the order, reach out to Customer Care with your order number and the code you were trying to use. We’ll review the situation and let you know what options are available.