Free Shipping Orders $25+


Where is my Order?

1. Immediately after placing your order

You should receive an email from KontrolFreek with your order information.  If you do not receive this order confirmation email, please check your spam filter before contacting customer care.

2. Shipping within 1 Business Day

If you placed your order today, you should expect to receive UPS tracking for your order within 1 business day via email from KontrolFreek. 

Please note that we do not process orders for shipment on Saturdays, Sundays, or on postal holidays.  

Any orders placed on Friday, Saturday, or Sunday will ship on Monday morning from our facility in Alabama, USA. You will receive your tracking email then.

3. Once your order shipped

You can track your order door to door via the UPS tracking provided in your shipping confirmation email.  Once orders have shipped, KontrolFreek has no ability to alter or cancel orders. We cannot provide additional tracking updates outside of the ones provided by UPS.

Tracking information for all orders using Passport shipping methods can reach customer support by clicking the "Get Help" bubble on the bottom right of their tracking link.

If you can not locate your tracking number, you can find the tracking number by entering your order number and email address used at checkout here: 

Or you can log into your KontrolFreek account to find your recent order tracking information here: 


Customer care hours are 9:00 AM - 5:00 PM (EST) Monday through Friday. 

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