If your order status shows “In fulfillment,” it means your order has been received and is currently being prepared by our warehouse team.
During this stage, your order may be:
- Confirmed in our system
- Picked and packed by the warehouse
- Prepared for carrier pickup
- Waiting for a shipping label or tracking update
You may not see tracking information yet because the package has not officially entered the carrier’s network.
How long does fulfillment take?
Most orders move through fulfillment quickly, but processing times can vary depending on order volume, weekends, holidays, product availability, or major promotions.
Please allow at least 1–2 business days for your order to be processed before becoming concerned about the status.
Why hasn’t my tracking number appeared yet?
Tracking is typically generated once your order is packed and prepared for shipment. In some cases, a tracking number may be created before the carrier physically receives or scans the package.
This can cause a brief delay between:
- Your order being prepared
- A shipping label being created
- Tracking becoming active
Can I change or cancel my order while it is in fulfillment?
Our warehouse processes orders very quickly, so changes and cancellations are not always possible once an order has been submitted.
If you need help with an address error or cancellation request, contact our support team as soon as possible. We will check whether any options are still available, but we cannot guarantee that changes can be made.
When should I contact support?
Please contact us if:
- Your order has remained in fulfillment for several business days
- You have not received any shipping confirmation
- You believe there may be an issue with your order
- Your order contains an incorrect address or product
When contacting us, please include your order number so our team can look into it as quickly as possible.