If you have any questions or concerns regarding a defective or incorrect product, please don't hesitate to contact our customer support by clicking here!
At KontrolFreek, we stand by the quality of our products and offer a 14-Day Money Back Guarantee on all purchases, and a 30 day Limited Warranty. This warranty ensures peace of mind by covering defects in any of our gaming gear!
Each warranty activates upon date of delivery.
What Our Warranty Covers:
Our warranty safeguards against:
- Any manufacturing defects in our products. If you encounter a manufacturing flaw, we're here to help provide you with a new pair!
- Damages that occur during transit will be covered. Please contact our customer care team and we would be happy to get a free replacement sent your way.
What Our Warranty Doesn't Cover:
- Normal wear and tear: Our products are designed to endure regular use, but regular wear and tear after 30 days of use. For more information, please check out our article here:
- Misuse or abuse: Our gaming gear may be built for even the most hardcore gaming sessions, but they're not invincible! Any damages resulting from misuse or abuse are not eligible for warranty coverage.
- Damage to controllers or consoles: Our warranty does not extend to any damage caused to your gaming controller or console as a result of using KontrolFreek products.
Liability and Damages:
We strive to ensure the best experience for every user of our gaming gear. However, we cannot be held liable for indirect, incidental, or punitive damages arising from the use of our products.
Replacement Coverage:
Product replacements fall within the warranty of your initial purchase. Please note that a replacement does not extend the duration of your warranty. In the rare event that a warranty replacement has issues, simply return it to us, and we will provide you with an additional replacement!
Our top priority will always be to create the best gear for fellow gamers! 🎮💚💜
Customer Support Hours: 8:00 AM - 7:00 PM (CST), Monday-Friday.