Gaming Gear FAQ's

Returns & Exchanges

• What is a valid proof of purchase?
• What is the KontrolFreek Return Policy?
• Australian Consumer Law

Performance Thumbsticks

• Thumbsticks and Game Genre 101
• Controller Compatibility Guide
• What is a Performance Thumbstick?
• Are My KontrolFreeks Authentic?
• Is it normal for my thumbsticks to spin or slip off?
• How to Install KontrolFreek Thumbsticks

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Performance Grips

• Can Grips be Removed or Re-positioned?
• What Controllers are Grips Compatible with?
• Why Should I Buy KontrolFreek Performance Grips?

Other Gaming Gear + Accessories

• Precision Rings 101
• Ethernet/HDMI Cable Compatibility
• How to Install Gaming Lights
• KontrolFreek Cable Compatibility
• SteelSeries Headset FAQ
• Zoomies Thumb Grips Installation 101

Shipping & Delivery

• Shipping and Delivery Info
• Does KontrolFreek Ship to P.O. and Military Addresses?
• My package was returned to sender!
• Why Was my Order Canceled?
• What Does “Label Created” or “In Transit” Mean?
• Does Package Delivery Require a Signature?

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Payment Questions

• Are Duties and Taxes Included in My International Order?
• What Currency Is Used for My Transaction?
• Help, I'm Having Trouble Paying for my KontrolFreek Order!
• Can I Use More Than One Discount Code on a Single Order?
• How Can I Cancel My Order?
• Where Do I Enter My Discount Code?

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General FAQs

• Where Can I Buy KontrolFreeks?
• Out of Stock Products
• Customer Support Hours of Operation
• Warranty Policy
• How Do I Apply for Sponsorship?
• Wholesale Inquiries (I want to sell KontrolFreeks)

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