Gaming Gear FAQ's

Performance Thumbsticks

• ★ What is a Performance Thumbstick?
• How to Install KontrolFreek Thumbsticks
• Will Limited Edition KontrolFreeks Come Back?
• Which Thumbstick is Best For Me?
• Controller Compatibility Guide
• Performance Thumbsticks Wearing Down

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Performance Grips

• Can Grips be Removed or Re-positioned?
• What Controllers are Grips Compatible with?
• Why Should I Buy KontrolFreek Performance Grips?

Other Gaming Gear (Cables, Lights, Precision Rings)

• Ethernet/HDMI Cable Compatibility
• How to Install Gaming Lights
• KontrolFreek Cable Compatibility
• SteelSeries Headset FAQ

General FAQs

• ★ Customer Support Hours of Operation
• alert
• Offered Warranties
• How Do I Apply for Sponsorship?
• Wholesale Inquiries (I want to sell KontrolFreeks)
• Are KontrolFreeks in Retail Stores?

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Shipping & Delivery

• How Long Will Shipping Take?
• Free Shipping Policy
• Shipping Methods
• How Can I Track My Package?
• Where is my Order?
• Received Incorrect Order or Damaged Product

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Payment Questions

• How Can I Cancel My Order?
• Where Do I Enter My Discount Code?
• Can I Use a Pre-Paid Gift Card?
• Why Have I Been Charged Multiple Times?
• Can I Use a Discount Code with ApplePay, AmazonPay, Quadpay or PayPal?

Returns & Exchanges

• What is the KontrolFreek Return Policy?
• How Do I Make a Return?
• Australian Consumer Law